November 7, 2000
Untitled
I have the beginnings of an e-commerce usability rant festering in the back of my head. I blasted a barbed, yet reasonably constructive email at this site today. Since they didn’t post any email addresses on their site, I ended up having to dredge one out of a feedback form page via a quick visit to the view source menu. I hated having to call this company to place my order because their site didn’t work the way it should have. I also hated describing, in achingly granular detail, why their site didn’t work the way it should have. If and when I hear back from them, I’ll happily elucidate further.
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