November 14, 2003
The short answer.
There’s plenty to be said for being succinct when it comes to providing technical information for a software product. Some people get overwhelmed when confronted with too much detail and jargon. Personally, I prefer the verbose release notes from folks like Bare Bones to the ultraminimalist documentation of other (nameless) software companies. For example, examine the following reply I received this morning.
Subject: Re: Differences between FontAgent Pro 1.3 & 1.3.1?
Date: 14/11/2003 12:14 PM
From: Rodrigo Etcheto
To: Grant Hutchinson
On Friday, November 14, 2003, at 10:05 AM, Grant Hutchinson wrote:
> Just wondering what changes were made to FontAgent Pro
> between version 1.3 and version 1.3.1 — it would be useful
> to have some sort of a version history document for your
> software as part of the FAQ.
Bug fixes. Thanks!
Prompt, courteous, informative. Choose any two.
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