September 27, 2000
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Our current Nortel Networks Meridian phone system has apparently outlived its usefulness and is being replaced by some whiz-bang new installation unfortunately named Avaya Intuity Audix, which I’m pretty sure is Latin for “all the good domain names were taken”. In just a short while I get to attend a ninety minute “mandatory telephone training” session. Ninety minutes! Let me explain how I use a phone. I pick up the receiver. I dial a number. It rings. Someone answers. I say hello. Period. Personally, I don’t think I require ninety minutes to learn how to interact at that level with a telephone. If I do, it’s a problem with the phone, not me.
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